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Actions: Do They Really Speak Louder Than Words?…

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My early memories are dominated by being both in awe of – and intimidated by – my older brother Mike. He knew exactly how to appear smart, useful, funny, and cool. He was usually a good brother but, when the mood struck him, he was quick to remind me just ...

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Closed-Loop Feedback: Is Anyone Really Listening?…

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I can’t count the number of times that I’ve excitedly opened a new message on my phone, only to find yet another email from yet another company asking me whether I can “spare a few seconds” to give them some feedback in yet another “customer satisfaction” survey. Often I delete these messages ...

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Major Life Events: Impact on the Workplace…

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Please Join Us! What: #MTtalk Where: Twitter When: Friday, Nov 25, 2016 @ 1pm EST (6pm GMT) Topic: Major Life Events: Impact on the Workplace Host: @Mind_Tools About This Week’s Chat About Major Life Events Ending a long-term relationship, relocating, starting a new job, losing a dearly beloved pet, and ...

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Organize Your Ideas With Affinity Diagrams…

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“Ideas are like rabbits. You get a couple and learn how to handle them, and pretty soon you have a dozen.” ∼ US novelist John Steinbeck (1902-1968) How many great ideas have failed to see the light of day because they were lost in a sea of information? For example, ...

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