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Why Repeat Customers May Not Be Loyal Customers…

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  Apple Podcasts | Spotify | Google Podcasts | Stitcher   There’s a difference between repeat customers and loyal customers. It’s often subtle and sometimes difficult to distinguish (especially when you have customers who return time and again). So what’s the difference? It’s the emotional connection between your customers and ...

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An Actor’s Guide to Authentic Videos…

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  Apple Podcasts | Spotify | Google Podcasts | Stitcher   Eye contact is one of the quickest ways to build relationships. But if you’ve been on a video call lately (and haven’t we all?), you’ve probably noticed very few people are making direct eye contact. They’re disengaged, distracted, and ...

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How Artificial Intelligence Is Driving The Feeling Economy…

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  Apple Podcasts | Spotify | Google Podcasts | Stitcher   Feelings have always played a significant role in business and in relationships. Nonetheless, they’re more vital today than they’ve ever been. This is in part because the physical economy (physical labor) and the thinking economy (intelligence and leadership) have ...

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The Art and Science of Selling to Prosumers…

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  Apple Podcasts | Spotify | Google Podcasts | Stitcher   Consumers have turned into prosumers. That’s to say, most of us have taken on the persona of professional consumers. Before we go to dinner, buy a product, or purchase software, we look for information. We research products, read reviews, ...

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WEBINAR | Landing Pages That Convert…

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Do you know what makes a high-converting landing page? Nearly all successful landing pages have specific key elements in common, and we want to show you what those conversion points are. On September 15, Pinpointe and marketing strategist Antoine Dupont will show you how to design a landing page that ...

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Emotional Intelligence and Human-Centered Connection…

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  Apple Podcasts | Spotify | Google Podcasts | Stitcher   Communication is so much more than just the words we hear. Communication is body language, tone, facial expression, and emotion. In fact, it’s the emotional part of our brains that’s the primary influencer of our communication perception. And it’s ...

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Creating an Environment of Continuous Coaching…

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  Apple Podcasts | Spotify | Google Podcasts | Stitcher   The SDR/BDR role (sales development and business development) is hands down the toughest in sales. It’s often responsible for the first touch a prospect has with your brand – and it can make or break the entire CX. A ...

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