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In this business email tip, Dr. Angela Massey teaches you how to recognize when to use a salutation.
Even though the use of email is 51 years old, there is still much confusion as to whether it is proper to not start a business email with a salutation such as “Dear” or “Hello.”
Salutations are commonly used for business letters and business memos (with few exceptions). The question is “When should you use a salutation in your business email?” Remember, email salutations should be treated like salutations in any other business correspondence. Your choice to use a salutation in your business email will depend on your relationship with your reader.
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